Google Reviews

Links for Reviews & How to handle fake and false Google Reviews
Kerryn Petrie
Kerryn Petrie
Panda Websites have been wonderful to deal with. My website looks amazing, better than I could of hoped for. Andrew was so patient with me and really knows his craft. I couldn't be happier!
Jacqui Day
Jacqui Day
Thank you for your hard work and dedication in developing a top-notch website. Your attention to detail, technical skills, and ability to turn complex concepts into user-friendly experiences are truly impressive. Your contributions have made a huge impact on the success of our online presence. Keep up the great work!
Panda Websites offer very professional personalised service and are truly there for their clients. From the first phone call, I felt at ease talking to Amanda. Before we started on the website, I didn't really know what I even wanted or where to begin. Amanda listened to my needs and provided amazing suggestions and knowledge. The most impressive part of the fantastic service, is not just having a website built but many other suggestions on how to improve our online presence and growing our business. Thank you Panda Websites.
Inverto Australia
Inverto Australia
The team at Panda Websites really know about Websites and getting great results for their clients. They build awesome looking websites that have a great SEO foundation and are easy for visitors to navigate. Check out their portfolio online.
Emily GC
Emily GC
Panda websites have an outstanding team! Amanda is an absolute please to deal with and recommend her to anyone looking to update or build a new website (especially for tradie businesses - takes all the stress out of the process) Thanks team!
aka youare
aka youare
Panda websites are amazing to deal with. Amanda is an absolute please to deal with. We are a small business and being a Tradie, I relied on her expertise to make a awesome website for us, and couldn't be more happy with it.
Leni Harrison
Leni Harrison
Amanda at Panda Websites built a website for my business and I couldn’t be more pleased! Very easy to communicate with, back & forth emails between Amanda and myself during the build were prompt. She had loads of ideas to show me and was super accommodating if I wanted something changed. Pricing is great - value for money 👍 All in all, I most definitely recommend Panda Websites to anyone needing a site built.
Dan Nixon
Dan Nixon
Panda Websites has overseen the design and management of the website and pages for Melbourne Young Writers Studio for the past three years. We have loved working with Amanda and her team, and greatly appreciate the knowledge and skills they bring to promoting and enhancing our business.

Asking Clients to Write A Google Review

It is very helpful for your clients to have a premade link to write a review for your Google Business Page. This link is very important in order to send it to your customers and get more Google reviews.

There are 2 ways to do this:

This is the simplest way to find out which is the link from your Google location where customers can leave Google reviews. Just follow the steps below and you will copy the link in seconds.

Here’s how to generate your Google review link

First, make sure you’ve signed in with your Google account.

  • Search for your business on Google
  • In the right of your business search results, click the button ‘Write Review’
  • Copy the URL from the top browser address bar

Google Review Link

2. Use the PlaceID Generator

This is a very simple generator that will provide you with the ID of your Google Maps location. Here it is below and just enter your business name, choose it from the drop down and copy the Place ID from the popover.

-If you don’t have your address published to the public, perhaps you deliver to customers or want to keep your address private, then it can be difficult to find your business in the Place ID generator. You can add your business address to your Google My Business dashboard, then look for the Place ID generator. I haven’t tested if the link with still works if you then take your address off the GMB dashboard.

Google Place ID

In more details, here is how to get Google review link:

  • In the “Enter a location” field write your company name
  • Click on your company name that appears in the dropdown list
  • Your Place ID will appear in the popover and you will just need to copy it
  • And paste this ID number in the end of this link (after the = sign)     (This is for Panda Websites)

Google Reviews PlaceID

Now you have your link that will look like this:

The link will be longer and we suggest you to use a tool to shorten it. For example, is free and can make this huge link into a reasonable size, that makes it simpler to share it anywhere.

Here is the difference:

So now you have a short, simple and easy way to share it with your customers. You can email the link to your clients asking them to leave you a Google review.



Bad & False Google Reviews

Here’s a couple of tips we give our clients if they receive bad reviews;

  • Acknowledge the bad review – respond as the owner, along the lines of
    • Thank you for your feedback, really appreciate you taking the time to leave a review, disappointed that our service didn’t meet your expectation, would welcome a discussion – feel free to call me etc..
    • Stick to the facts and not engage in the drama. If they have used offensive language etc report the review to Google. Still respond pleasantly though.

Unrealistic Expectations of Customers

  • If the reviewer is being completely unrealistic, you can still take this kind of tone. Acknowledge the feedback – but if for example someone is complaining that they have attended one session of physio and that hasn’t fixed their problem. Then you can add wording to the effect: “most clients with your condition require 5+ sessions to begin to see some improvement. Additional sessions plus sticking to the exercise program we give, sees our clients back up and about…
  • I think you get the idea – it’s answering in a way that acknowledges, but also points out that perhaps their behaviour/expectation was unrealistic – without actually making it pointed at them that they were.

Reviews from Non-clients or False Reviews

  • If the review is from someone who has never been a customer – call them out on it. If you can’t see that this user has been a client. Just a simple-
    • Thank you for your feedback, perhaps you have us confused with another supplier, as I cant seem to match your user name to any of our client records. We pride ourselves on providing the very best service, if you could please call us so we can confirm you are one of our clients then we’d love to try and make this right for you….
    • Hi… We take these matters very seriously, unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours, we would like to investigate this issue further, please contact us immediately at email address so that we can resolve this issue immediately.

Ask Current Clients for Google Reviews

Approach some of your happy customer base, and be honest with them – you can say look – I’ve had this disgruntled troublemaker and his band of friends leave bad reviews. It has had a negative impact on my Google page, and my business. As a small business these reviews are critical in my ability to reach new customers.
It would be so helpful to me if you could leave a Google review about my business. Ask the ones he has the closest relationship with – most will be more than happy to try and right a wrong.


How to remove a Fake Google Review

Option 3

How to flag a review on Google?
Here is how the process works:
  1. Click “Flag as inappropriate,” using the flag icon on the bottom right of the review.
  2. Google will assess your request.
  3. If necessary, Google will remove the review from your listing.